One inbox per agent
Assigned chats, activity timers, templates and internal notes.
WhatsApp operations
Multi-agent customer communication, under company control.
İSQ Chats gives every agent a focused WhatsApp inbox while managers, back office and admins keep oversight, routing and compliance. Built to plug into the official WhatsApp Cloud API.
Org hierarchy
Organization → call center → manager → team → agent, with scoped visibility.
Customer masking
Agents only ever see aliases. Phone numbers stay backend-controlled.
Governed workflows
DNC review, wrong-number handling, lead locks and verification replay.
Demo build: messaging runs on an in-memory mock shaped like the WhatsApp Cloud API. No Meta credentials are used or stored anywhere in this app.